TRACK 6 - SOFT SKILLS
Without good personal (or intra-personal) skills, you are less likely to be able to develop good interpersonal, presentation or leadership skills.
Interpersonal skills are fundamental to successful relationships at home, at school, at work and socially.
Target audience
All of us. The whole of life, from the moment you are born to the moment you die, is a process of learning.
Learning objectives
Build confidence, competence, self-awareness & work readiness
What you will learn
See diagram below for the skills covered.
Emotional Intelligence
- Self-Awareness
- What is Charisma?
- Building Confidence
- Building Workplace Confidence
- Self-Regulation | Self-Management
- Self-Control
- Trustworthiness and Conscientiousness
- Confidentiality
- Personal Change Management
- Recognising and Managing Emotions
- Innovation Skills
- Self-Motivation
- Setting Personal Goals
- Time Management
- Minimising Distractions and Time Wasters
- Avoiding Procrastination
- Work/Life Balance
- What is Empathy?
- Types of Empathy
- Understanding Others
- What is Sympathy?
- Political Awareness
- Intercultural Communication Skills
- Intercultural Awareness
The Essentials of Writing
- Common Mistakes in Writing
- Grammar
- Spelling
- Punctuation
- Business Writing Tips
- When to Use Capital Letters
- Using Plain English
- Formal and Informal Writing
- The Importance of Structure
- Note-Taking from Reading
- Note-Taking for Verbal Exchanges
- Know Your Audience
- Writing in UK and US English
- Know Your Medium
- What is a Cliché? | Clichés to Avoid
- Gender Neutral Language
- Writing Specific Documents
- How to Write a Report
- How to Write a To-Do List
- How to Write a Business Case
- Writing a Covering Letter
- Using LinkedIn Effectively
- How to Write a Letter
- Writing Effective Emails
- Good Email Etiquette
Communication Skills
- What is Communication?
- Interpersonal Communication Skills
- Tips for Effective Interpersonal Communication
- Principles of Communication
- Barriers to Effective Communication
- Giving and Receiving Feedback
- Improving Communication
- Business Language Skills
- The Ladder of Inference
- Listening Skills
- The 10 Principles of Listening
- Types of Listening
- Active Listening
- Ineffective Listening
- Listening Misconceptions
- Non-Verbal Communication
- Personal Appearance
- Body Language
- Non-Verbal Communication: Face and Voice
- Verbal Communication
- Effective Speaking
- Conversational Skills
- Giving a Speech
- Questioning Skills and Techniques
- Types of Question
- Reflecting
- Clarification
Presentation Skills
- What is a Presentation?
- Preparing for a Presentation
- Organising the Material
- Writing Your Presentation
- Deciding the Presentation Method
- Managing your Presentation Notes
- Working with Visual Aids
- Presenting Data
- Managing the Event
- Coping with Presentation Nerves
- Dealing with Questions
- How to Build Presentations Like a Consultant
- Self-Presentation in Presentations
- Giving a Speech
- Presenting to Large Groups and Conferences
- Crisis Communications
Living Well, Living Ethically
- A Framework for Learning to Live Well
- Goodness: Learning to Use Your ‘Moral Compass’
- Developing Resilience
- Humility
- Self-Control | Self-Mastery
- Patience
- Truthfulness
- Compassion
- Courage | Being Brave
- Developing a Sense of Humour
- Friendliness
- Understanding Generosity
- Being Good Tempered
- Gratitude – Being Grateful
- Justice and Fairness
- Professional Ethics
- Ethical Consumption
Understanding Leadership
- What is a Leader?
- Strengths a Good Leader Needs
- Leadership Styles
- Developing Your Leadership Style
- Leading People
- Ethical Leadership
- What is the Difference Between a Leader and a Manager?
- Leadership Trait Theory
- Planning and Organising Skills
- Organising Skills
- Project Management Skills
- Project Planning
- Action Planning
- Risk Management
- Strategic Thinking Skills
- Gathering Information for Competitive Intelligence
- Turning Information Into Action
Managing Money
- Budgeting
- Loans and Savings
- Understanding Interest
Assertiveness
- Why People are Not Assertive
- Dealing with Non-Assertiveness
- Assertiveness in Specific Situations
- Assertiveness Techniques
- How to Complain, Effectively
Understanding Leadership
- What is a Leader?
- Strengths a Good Leader Needs
- Leadership Styles
- Developing Your Leadership Style
- Leading People
- Ethical Leadership
- What is the Difference Between a Leader and a Manager?
- Leadership Trait Theory
- Planning and Organising Skills
- Organising Skills
- Project Management Skills
- Project Planning
- Action Planning
- Risk Management
- Strategic Thinking Skills
- Gathering Information for Competitive Intelligence
- Turning Information Into Action
Living Well, Living Ethically
- A Framework for Learning to Live Well
- Goodness: Learning to Use Your ‘Moral Compass’
- Developing Resilience
- Humility
- Self-Control | Self-Mastery
- Patience
- Truthfulness
- Compassion
- Courage | Being Brave
- Developing a Sense of Humour
- Friendliness
- Understanding Generosity
- Being Good Tempered
- Gratitude – Being Grateful
- Justice and Fairness
- Professional Ethics
- Ethical Consumption
Assertiveness
- Why People are Not Assertive
- Dealing with Non-Assertiveness
- Assertiveness in Specific Situations
- Assertiveness Techniques
- How to Complain, Effectively
Managing Money
- Budgeting
- Loans and Savings
- Understanding Interest